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NORTH PENN TELEPHONE
CUSTOM CALLING FEATURES

 

 
Call Waiting » Call Forwarding » Three-Way Calling »
Speed Calling » Warm Line  » Call Hold  »


Call Waiting

Get that important call.
Talking to your best friend, but you're expecting an important call from mom? No problem. Just put one caller on hold while you get the other call, then with another click you are back to your first call.

If you have an incoming call while you're already on the line, the Call Waiting feature will alert you. You may then put the first party on hold while you catch your second call. It will greatly reduce missed calls due to a busy phone!

Here's How Your Call Waiting Feature Allerts You:

  1. A beep tone tells you another call is waiting. Only you hear this tone.
  2. Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered.
  3. The second caller hears the normal ringing tone only.

To Answer a Second Call:

  1. Depress the switchhook for about one second to place your first call on hold.
  2. You will automatically be connected with the second caller.

To Alternate Between Calls:

  1. By depressing the switchhook for about one second, you may alternate between calls.
  2. Each conversation is private and cannot be heard by the other caller.

To Teminate Either Call:

  1. Depress switchhook about 1 second.
  2. You now can talk to a second call.
  3. The first call will disconnect when the calling party hangs up.

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Call Forwarding...

Let your calls follow you.
Going on vacation? Or to a neighbor's? Don't miss your important calls. Just use Call Forwarding to take your calls with you wherever you go. Call Forwarding redirects your calls to another number anywhere. Now that's E-Z!

This feature means your phone can transfer incoming calls to another number of your choice. Call Forwarding is great for the business person who wants to catch after hours business calls at home, or for anyone who doesn't want to miss an important call.

To Forward Your Calls:

  1. Lift the receiver and listen for the dial tone.
  2. Dial *72.
  3. With a rotary phone, dial 1172.
  4. Listen for the special stutter dial tone.
  5. Now, dial the number where you want your calls forwarded. (Speed Calling codes may be used if you have this feature.)
  6. You will hear two beeps indicating your Call Forwarding feature is in effect. Once you've activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make outgoing calls from this phone. If you wish to change the number your calls are being transferred to, just discontinue the first forwarded call (see top), and redirect your calls using the above steps.

To Discontinue Call Forward:

  1. Lift the receiver and listen for the dial tone.
  2. Dial *73.
  3. Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).
  4. Listen for confirmation tone. Call Forwarding is now discontinued.

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Three-Way Calling
Add another caller E-Z!

Need to talk about the reunion weekend or plans for the big game? Just add another caller with Three-Way Calling and you can all talk it out now.

This feature lets you turn an everyday two-way phone call into three-way conversation. It's easy!

To Add a Third Party to a Call in Progress:

  1. First, to hold your existing call, depress the switchhook for about a second.
  2. Upon receiving a special dial tone, dial the third number. (Speed Calling codes may be used if you also have this feature).
  3. When the third party answers, you may talk privately before completing your threeway connection.
  4. With your third party on the line, depress the switchhook for a second to add the holding party. Your Three-Way Call is now in effect. If for some reason the call to the third party is not completed, depress the switchook for about a second. You will now have the original party on the line. To disconnect completely simply hang up.

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Speed Calling
Get there quicker.

You don't have to mess with dialing long phone numbers to the people you call the most. Simply use Speed Calling to automatically dial the number for you and your call goes through. Start saving time today.

Now you can call up to 8 or 30 of your most frequently dialed numbers just by dialing one-or two-digit codes. This includes long distance numbers.

To Establish Your Speed Calling List:

  1. Lift the receiver and listen for the dial tone.
  2. Dial *74 (Dial *75 with Speed Calling 30).
  3. Listen for the special dial tone.
  4. Dial one of the 8 one-digit acces code numbers (2-9) or one of the 30 two-digit access code numbers (20-49) within 4 seconds.
  5. Then dial the number you wish to Speed Code. (For long distance entries, dial ³1² and the area code before the number).
  6. Then depress the # button. (With a rotary dial phone, skip this step and allow a 4- second pause).
  7. Listen for confirmation tone to indicate your Speed Calling number is established. At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number.

To Use Your Speed Calling Feature:

  1. Lift the receiver and listen for the dial tone.
  2. Dial the appropriate one-digit access number (2-9) or the appropriate two-digit access numbers (20-49).
  3. Push the # button. (With rotary dial phone, skip this step and allow a 4-second pause for your number to be connected).

To Change Speed Calling List:

  1. Listen for dial tone.
  2. Dial *74 (*75 with Speed Calling 30).
  3. Depress # button or wait 4 seconds with rotary dial.
  4. Listen for special dial tone.
  5. Dial the access code of the number to be changed.
  6. Depress # button or wait 4 seconds with rotary dial.
  7. Listen for cancellation tone.

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Warm Line
Your safety net.

Warm Line lets you preset a phone number to call when you pick up the
receiver so that no dialing is necessary. This feature is especially handy
in an emergency and for the elderly or homebound.

To Use:

  1. Lift handset and wait. (Within 14 seconds, the predesignated number will be dialed automatically.)
  2. If you do not wish to dial the predesignated number, you may dial any other number before 14 seconds have elapsed.

Note: The predesignated number is selected by you when you order your Warm Line service. To change this number, you must contact the telephone company.

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Call Hold
Hold that thought.

You're in the middle of getting some good news when the kids start screaming for you. What to do? Put your caller on hold so that you can settle the chaos and then return to your conversation. All settled!

To Put Calls On Hold:

  • Depress switchhook.

To Return To A Call On Hold:

  • Depress switchhook.

This feature works with Call Transfer and 3-Way Calling.

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  ©2007 North Penn Telephone
4145 Route 549, Mansfield, PA 16933
570-549-6737 | 570-537-6737 | 570-596-6737 | 800.691.9129